Access to a GP Remains a Major Concern

Advice and Information - 14 July 2023

We've consistently heard from you about how accessing your GP can be hard.

And the latest GP patient survey echoes what people have told us.

Public satisfaction with GP services has fallen.

Only half of people found it easy to get through to their GP by phone or had an appointment at a time that suited them.

 

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Enhanced Patient Access to GP Practices in Hounslow

Patient access to GP practices has been a long standing concern for residents in Hounslow for a number of years. Issues like long waiting times on the telephone to book appointments, long waits to get an appointment, quality of telephone and online consultations, and problems around the 8am rush, have been persistent challenges.
In collaboration with ICS and Hounslow Primary Care team we identified questions and developed the survey for enhanced patient access.
We visited GP practice waiting areas over an 8-week period (August/September 2023) to talk to patients and complete surveys. Healthwatch volunteers played a vital role in this outreach work.
Report