Have your say about online GP services

News - 10 November 2021

The NHS North West London Clinical Commissioning Group (CCG) is seeking public views on online GP consultation services.
A nurse standing in a hallway in a hospital

Online GP consultation services allow anyone registered with a GP practice to make contact with them via the internet. The service can be used for a variety of reasons, from non-urgent general medical advice for yourself or a child, requesting an appointment, seeking information and support with a long-term condition and administrative help including sick notes. To use the service, patients complete an online form via their GP practice website or through a mobile app. The practice then provides the most appropriate response, such as advice sent by text, email or online live chat, or a phone, video or face-to-face appointment.

This is now just one of the ways you can contact your GP surgery when you need them. The NHS continues to provide both face-to-face appointments as well as online services to ensure our patients can access their GP in the way that suits them.

We want to hear what works and what’s challenging with the current GP practice options so that it can work better for patients and GP practices.

You can have your say by filling out the survey here.

This survey is for residents who are registered at a GP surgery within the eight boroughs of North West London – Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea or Westminster.

The survey will stay open for nine weeks; the closing date is Wednesday 5 January 2022.

 

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