Evaluation of Greenrod Place & Park Lodge House in Hounslow, March 2016 Report

Extra care housing provides care primarily for older people who have specific tenure rights to occupy self-contained dwellings, with agreements that cover the provision of care, support, domestic, social, and community, or other services. The aim of this evaluation was to revisit Greenrod Place to find out how services had progressed between Healthwatch Hounslow’s earlier review (carried out in 2015), and the present time; and also to examine service provision at Park Lodge House by making it the focus of a review by Healthwatch Hounslow for the first time.

The aim of this evaluation is to understand how the two centres function as Extra Care services, whilst catering to the needs of their residents in Hounslow. This was achieved by capturing the views and impressions of the services, care and support being provided to residents at Greenrod Place and Park Lodge House respectively, through interviews with residents, their family members and some of the staff.