Enter and View: February 2017 - Clover Residents Care Home

At the time of our visit there were three people living at the service. Two of the residents were under the age of 65 years who had learning disabilities. The third resident was an older person with dementia. One of the residents did not speak English as their first language. The service was managed by Clover Residents Limited, a private organisation who ran two other care homes in North West London.

Background for the visit:

The Health and Social Care Act allows HWH ‘Enter and View’ Authorised Representatives to observe service delivery and speak to patients, residents, staff, relatives, friends and carers. The visit can happen if people tell us there are concerns, but equally, the visits can take place when services have a good reputation. We can therefore learn from shared examples of what they are doing well from the perspective of the people who experience the service first hand.

‘Enter and View’ visits are not intended to specifically identify safeguarding issues. However, if safeguarding concerns arise during a visit, they are reported in accordance with the HWH Safeguarding Policy. If at any time an Authorised Representative observes a potential safeguarding concern, they will inform their lead. The lead Authorised Representative will then end the visit. In addition, if any member of staff wishes to raise a safeguarding issue about their employer, they will be directed to the Care Quality Commission (CQC) and Hounslow Council’s Safeguarding Team.

On this occasion, three ‘Enter and View’ Authorised Representatives (one HWH volunteer and two HWH staff members) attended the visit. The Authorised Representatives spoke to staff. Recommendations have been made on how to improve the service and good practice has been highlighted.

HWH had liaised with the CQC, Clinical Commissioning Group (CCG) and the Local Authorities (LA) to create an ‘Enter and View’ Programme. A number of health and social care providers were 2 selected to be visited. There wasn’t a particular reason for visiting CR, the visit was part of HWH’s remit.