GP Registration for Homeless People - Mystery Shopper 2017 Report

Report - 1 October 2017

During 2017, a Healthwatch Hounslow Mystery Shopper contacted GP surgeries across Hounslow to find out how easy it would be for a homeless person or someone who was living in the Borough as a temporary resident to register with their local GP.

We found that staff at over two thirds of the GP practices we contacted stated that the person would need to provide two forms of ID, including photo ID to be able to register with their practice.

This report summarises the findings of the Mystery Shopper exercise and what Healthwatch Hounslow and Hounslow Clinical Commissioning Group (CCG) plan to do with what we found out.

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If you need this document in a different format, please email info@healthwatchhounslow.co.uk or call 020 3603 2438.

To view the report, please click on the link below:

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GP Registration for Homeless People - Mystery Shopper 2017 Report
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