2021 - 2022 Annual Report
Our 2021 - 2022 Annual Report highlights our achievements as the patient voice over the last twelve months.
Report
Health & Wellbeing in Hounslow - May 2022 Report
During April and May 2022, the London Borough of Hounslow asked Healthwatch Hounslow to run co-production workshops, to gather insight from residents and stakeholders to inform the design of the new health and wellbeing service.
Report
Improving the ability of BAME individuals to access and obtain support from Health and Social Care Services - April 2022 Report
The aim of this work was to further understand BAME health inequalities in the borough of Hounslow. The findings of this report have led to a series of recommendations made by Healthwatch Hounslow.
Report
Patient Experience Reports 2021/22: Q4 January - March 2022
Read the report on patient feedback collected between January and March 2022.
Report
Our complaints process
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
Report
Audit of GP Websites in Hounslow - January 2022 Report
A website audit of all the GP surgeries in the London borough of Hounslow was carried out during January 2022. Evaluations were be based on a set criteria assessing how effective Hounslow GP’s websites were in providing the expected information.
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Patient Experience Reports 2021/22: Q3 October - December 2021
Read the report on patient feedback collected between October and December 2021.
Report
Enter and View: November 2021 - Penmar Care Ltd (Feltham)
Penmar Care Ltd is a supported living service providing personal care and support to older and younger adults with mental health support needs.
On 25th November 2021 we visited the home at 42 Hanworth Road which at the time had 3 residents.
On 25th November 2021 we visited the home at 42 Hanworth Road which at the time had 3 residents.
Report
Enter and View: November 2021 - Penmar Care Ltd (Cranford)
Penmar Care Ltd is a supported living service providing personal care and support to older and younger adults with mental health support needs.
On 26th November 2021 we visited the home at 4 Kavan Gardens, which at the time had 3 residents.
On 26th November 2021 we visited the home at 4 Kavan Gardens, which at the time had 3 residents.
Report
How Has Coronavirus Affected You? Review of Recommendations Oct 2021 Report
One year on from the publication of our Covid-19 Report, we followed up on the recommendations from the reports. During the summer of 2021 we engaged with service providers and commissioners, to establish whether any of our report recommendations have been implemented.
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Patient Experience Reports 2021/22: Q2 July - September 2021
Read the report on patient feedback collected between July and September 2021.
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Summary of Integration Index Report - September 2021
Healthwatch Ealing and Healthwatch Hounslow produced a Health and Care Experience profile about a woman with multiple health conditions, including recent experience of care for a cardiovascular condition.
Report