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People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
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Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
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Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
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It's so important that you feel supported as a new parent. Read the article below to find out where you can go to get the help you need. -
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Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
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Take a look at our advice article on the organisations and groups that can support you if you’re grieving. -
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If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
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With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
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Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to. -
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Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
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Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health. -
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Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
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Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
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Find out the signs and symptoms of monkeypox, what to do if you think you have it and who is eligible for a vaccine. -
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If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need. -
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Confused about Long Covid? Find out the common symptoms and how to get support. -
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Do you know about your rights to language support in NHS settings? -
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Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems. -
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Our 2021 - 2022 Annual Report highlights our achievements as the patient voice over the last twelve months. -
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Our 2020 - 2021 Annual Report highlights our achievements as the patient voice over the last twelve months.
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Our 2019 - 2020 Annual Report highlights our achievements as the patient voice over the last twelve months. -
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Our 2018 - 2019 Annual Report highlights our achievements as the patient voice over the last twelve months.
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Our 2017 - 2018 Annual Report highlights our achievements as the patient voice over the last twelve months. -
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Our 2016 - 2017 Annual Report highlights our achievements as the patient voice over the last twelve months. -
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Our 2015 - 2016 Annual Report highlights our achievements as the patient voice over the last twelve months. -
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We visited Bristol Court to talk to staff and residents about the care on offer. This report contains our findings and recommendations to the service after our visit. -
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Penmar Care Ltd is a supported living service providing personal care and support to older and younger adults with mental health support needs.
On 26th November 2021 we visited the home at 4 Kavan Gardens, which at the time had 3 residents. -
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Penmar Care Ltd is a supported living service providing personal care and support to older and younger adults with mental health support needs.
On 25th November 2021 we visited the home at 42 Hanworth Road which at the time had 3 residents. -
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Kingfisher practice is located in Maswell Park Health Centre in Hounslow and shares the premises with two other GP practices (Redwood Practice and Willow Practice). -
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In January 2015, Healthwatch Hounslow visited Greenrod Place Extra Care scheme, Brentford, to carry out a service user and carer consultation.
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In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital.
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In early 2016 Healthwatch Hounslow ran an evaluative survey to examine mental health service provisions available and being accessed by children and young people (“C&YP”) in Hounslow.
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IN 2016, Hounslow CCG and the London Borough of Hounslow asked Healthwatch Hounslow to undertake a report on the Personal Care Framework (PCF) with the original objective being to evaluate how successfully the PCF has been implemented in the borough. -
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In June 2016, Healthwatch Hounslow carried out a survey on primary care GP access for patients in Hounslow. This patient survey was commissioned by the Clinical Commissioning Group in Hounslow. -
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The Mystery Shoppers Pharmacy evaluation project was carried out in 2015 and 2016 to evaluate the working of the pharmacies in the Hounslow borough using Mystery Shopper scenarios.
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An evaluative review of the community recovery service and Integrated Community Response Service in Hounslow by Healthwatch Hounslow in 2016. -
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The aim of this evaluation was to understand how Greenrod Place and Park Lodge House function as Extra Care services, whilst catering to the needs of their residents in Hounslow. -
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In September 2017, Healthwatch Hounslow (HWH) undertook a survey of patients reporting toA&E (Accident & Emergency) and the UCC (Urgent Care Centre) of WMUH (West Middlesex University Hospital) in the London Borough of Hounslow (LBH). -
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In August/September 2017, Healthwatch Hounslow (HWH) carried out a patient survey to find out the experience of some patient, who after spending some time as an in-patient in hospital, had been
discharged from hospital. -
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This 2017 report is a review of services provided to local patients aged 65 years and above by the London Ambulance Services (LAS) in Hounslow. -
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This is a review of the services provided to patients using the Urgent Care Centre (UCC) in Hounslow based in the West Middlesex University Hospital (or WMUH). The WMUH serves a local population of around 400,000 people in the London boroughs of Hounslow and Richmond on Thames and
neighbouring areas. -
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Healthwatch Hounslow (HWH) undertook a review of the situation and experiences of residential carers in the local community of Hounslow in November 2016. -
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This review will examines the progress that local Practices in Hounslow have been making towards achieving the Hounslow Clinical Commissioning Group’s aim to introduce proactive Care Plans for some of the more Vulnerable Adults in each of the Practices with GPs as pivotal points in the care and management of the health of these patients to help them stay out of hospital, maximise patient involvement and reduce unnecessary admissions. -
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The purpose of this evaluative survey is to review the impact of the Personal Care Framework (PCF) being embedded in the service and care provision among providers and how this has been received by care users and their representatives. -
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During 2017, a Healthwatch Hounslow Mystery Shopper contacted GP surgeries across Hounslow to find out how easy it would be for a homeless person or someone who was living in the Borough as a temporary resident to register with their local GP. -
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This research project took place as a result of the Coronavirus pandemic (Covid-19) and the subsequent lockdown that took effect in England in March 2020.
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This research project took place as a result of the Coronavirus pandemic (Covid-19) and the subsequent lockdown that took effect in England in March 2020. As a result of the Coronavirus pandemic, Public Health England have identified thenegative impact of the pandemic on BAME communities. This report looks specifically at BAME data.
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One year on from the publication of our Covid-19 Report, we followed up on the recommendations from the reports. During the summer of 2021 we engaged with service providers and commissioners, to establish whether any of our report recommendations have been implemented.
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Since the start of the COVID-19 Pandemic, the number of people taking up cancer screening appointments and attending cancer referral appointments has decreased significantly. We wanted to find out more. -
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Healthwatch Ealing and Healthwatch Hounslow were commissioned by NHS England to undertake a piece of research into the Integrated Care System regarding how women with multiple long-term health conditions, including a cardiovascular condition were supported by local services.